Privacy Policy

Website: www.inspiredflooringiow.co.uk

Last updated: 16th December 2025

1. Introduction

This Privacy Policy explains how Inspired Flooring (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit or interact with our website www.inspiredflooringiow.co.uk (“the Website”).

We are committed to safeguarding your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information we collect

We may collect and process the following types of personal data:

Identity data: name, company name (if provided)
Contact data: email address, telephone number, postal address
Technical data: IP address, browser type, device information, pages visited
Communication data: messages sent through our contact forms or email
Transactional data: details relating to quotations, orders, or service enquiries

3. How we collect your information

We collect personal data in the following ways:

When you complete a contact form on the Website
When you communicate with us by phone or email
Automatically through cookies and analytics tools
When you request a quotation or service

4. How we use your information

We use your personal data for the following purposes:

To respond to enquiries and provide customer support
To prepare quotations and manage orders
To improve the Website and user experience
To comply with legal obligations
To maintain internal records and administration

5. Legal basis for processing

We process your personal data under one or more of the following legal bases:

Consent: when you submit information voluntarily
Contract: when processing is necessary to provide a service or quotation
Legitimate interests: for business operations, analytics, and site improvement
Legal obligation: where required by law

6. Cookies and tracking technologies

The Website may use cookies to enhance your browsing experience, analyse traffic, and improve functionality. For full details, please refer to our Cookie Policy.

7. Sharing your information

We do not sell your personal data. We may share your information with:

Service providers such as hosting companies or IT support
Professional advisers (e.g., accountants)
Couriers or suppliers involved in fulfilling orders
Regulators or authorities where legally required

8. Data storage and security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, alteration, or disclosure.

While we strive to protect your information, no method of transmission over the internet is completely secure.

9. Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

10. Your data protection rights

You have the following rights under UK GDPR:

The right to access your personal data
The right to rectification of inaccurate data
The right to erasure (“right to be forgotten”)
The right to restrict processing
The right to data portability
The right to object to processing
The right to withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

11. Third‑party links

The Website may contain links to third‑party websites. We are not responsible for the privacy practices or content of those websites.

12. Children’s privacy

Our Website is not intended for children under 16, and we do not knowingly collect personal data from children.

13. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

14. Contact us

If you have any questions about this Privacy Policy or your personal data, please contact:

Inspired Flooring IOW
74 High Street
Newport
Isle of Wight
PO30 1BG
Email: inspiredflooringiow@gmail.com
Telephone: +447534 447343

15. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting, or reporting requirements. Retention periods may vary depending on the type of data and the nature of your interactions with us.

Enquiry data: retained for up to 24 months from the date of your last communication.
Quotation and service data: retained for up to 7 years to comply with tax and business record‑keeping obligations.
Technical and analytics data: retained for up to 26 months, depending on the analytics tools used.
Email correspondence: retained for up to 3 years unless required for ongoing service or legal purposes.

After the relevant retention period expires, your data will be securely deleted or anonymised so it can no longer be associated with you.

16. Data Deletion

You have the right to request the deletion of your personal data at any time, subject to certain legal or contractual limitations. We will delete your data where:

the data is no longer necessary for the purposes for which it was collected;
you withdraw your consent (where consent was the legal basis for processing);
you successfully object to our processing of your data;
we have processed your data unlawfully; or
we are required to erase your data to comply with a legal obligation.

To request deletion of your personal data, please contact us using the details provided in the “Contact Us” section. We will respond within one month in accordance with UK GDPR requirements.

In some cases, we may be unable to delete your data immediately if we are required to retain it for legal, regulatory, or contractual reasons. Where this applies, we will inform you of the reason and the date on which the data can be deleted.

This Privacy Policy is provided for general information only and does not constitute legal advice. You should consider obtaining independent legal advice to ensure compliance with UK GDPR and other applicable laws.